Mentions Now Supports Shared Ownership, Review, and Safe Posting
Mentions now supports workspace assignment, shared notes, draft review, approvals, safer posting, and a clear timeline teams can trust after a handoff.
From personal queue to team response workflow
This release turns Mentions into a shared operating surface for real response teams. Instead of treating mentions like isolated reply prompts, the workflow now supports ownership, collaboration, approval, posting controls, and audit visibility in one place.
Ownership
Shared queue
Mentions can now be assigned across the workspace instead of living as a personal inbox workflow.
Review
Draft-first
Teams can move from draft to approval without bypassing the response workflow or losing revision context.
Controls
Blockers + flags
Operators can mark special handling needs without destroying the primary workflow stage or ownership trail.
Audit
Clear timeline
Assignment, notes, drafts, reviews, posting actions, and overlays now show what changed and when.
What changed in Mentions
The update covers queue triage, workspace collaboration, draft review, posting, and timeline history together. The goal was to make the workflow usable for two different people completing a real handoff without guessing what happened last.
Shared assignment from queue and drawer
Mentions can be assigned, reassigned, or unassigned from both the queue card and the workflow drawer, so ownership is visible where triage actually happens.
Workspace notes and draft handoff
Notes are shared across the workspace with actor attribution, and draft work can move between responders and approvers without leaving the workflow.
Approval-based response loop
Responders can draft, submit for review, and revise after change requests, while approval-capable roles can approve or send the work back with the workflow state preserved.
Credential-aware posting controls
Posting now requires a current draft and the right connected account for the source, which makes the last step safer and easier to understand.
Timeline and overlay integrity
Flags, blockers, closures, draft revisions, and assignment changes are all reflected in the timeline so teams can trust the record after a real handoff.
Built for team handoff, not just reply drafting
Mentions now does a better job of separating triage, collaboration, approval, and posting while keeping them inside one workflow. That makes the system easier to run for the responder and easier to supervise for the person accountable for the queue.
Triage
Make ownership visible immediately
The queue now works like a shared operations surface, not a personal to-do list with hidden handoffs.
Review
Keep approval in the actual workflow
Drafting, review, requests for changes, and posting readiness now happen inside one Mentions system instead of scattered side steps.
Reporting
Keep the audit trail trustworthy
The timeline records the workflow events teams need when they review how a response moved from intake to action.
Why this matters to brand teams
A mention workflow is only useful if it survives a real team handoff. This release makes ownership clearer, review safer, and audit history more dependable so the queue can support real operating behavior instead of one-person demos.
What teams can do now
Why it matters in production